Facilities and Real Estate News

  • Indian Realty market sees $4.5 billion investment in Jan-Sep: Read More
  • What we can learn from Americans with Disabilities Act for “Safety in workplaces for the Physically challenged”: Read More
  • OCS forms joint venture with Saudi’s Zahid Group: Read More
  • India eases FDI rules for construction sector: Read More
  • Bangalore embarking on California-inspired dry waste management system: Read More
  • PE fund Premji Invest makes first real estate bet: Read More
  • AT Holdings Pte Ltd invests in Indian Renewable Energy: Read More
  • Empty malls echo sorry retail story: Read More
  • Office space demand grows 58% in Sep quarter: Read More
  • Some pointers – Saving money through better facilities management: Read More
  • Some interesting emerging technologies to watch out for in FM: Read More
  • If buildings could tell us, what’s wrong? Read More

New Segment – JOBS IN FM

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Aggregated from various Publishers

Facilities and Real Estate News

  • Companies enhance work life balance by including fitness in employee’s daily routines: Read More
  • UAE based KEF holdings announces investments of Dhs 900m in India: Read More
  • Luxury Auction House Christies’ taps into region’s real estate boom: Read More
  • Are your prepared for the digital revolution in facilities management? Read More
  • Facilities solutions to defence forces – Digital Menu Boards: Read More
  • Landfill gas being plugged into Natural Gas Pipeline in Illinois. Should this be evaluated for India: Read More
  • How integrated is your FM service? Read More
  • Case Study: Big Dilemma in Airport Facilities Management: Read More
  • New FDI rules bring ray of hope for realtors: Read More
  • DTZ aims to be the 3rd largest service provider after CBRE and JLL: Read More
  • Well Fargo former India real estate investment team launching residential fund: Read More

Aggregated from various publishers

Facilities and Real Estate News

  • MMG Worldwide announces the 9th Annual and 55th Facilities Management Summit in Lonavala: Read More
  • How India’s poorest are gaining access to Healthcare: Read More
  • New York launches first energy management centre for public facilities: Read More
  • JLL scraps plans to raise Rs 700 Cr to invest in commercial real estate: Read More
  • Bangalore’s Brigade Group to invest Rs 500 Cr in GIFT City: Read More
  • New technologies in real estate development: Read More
  • US hedge fund Falcon Edge backs Housing.com: Read More
  • The new investment mantra in real estate is Satellite Cities: Read More
  • India needs to mainstream skill training – CII president Ajay Shriram: Read More
  • UAE fitout company launches maintenance division: Read More
  • Panasonic to introduce tablet based tele-health service for assisted living facilities: Read More
  • Flipkart signs India’s largest office lease deal: Read More
  • Why clean toilets matter: Read More
  • KP Singh – Property Tycoon who built India’s first smart city: Read More
  • Kaarya launches a marketplace model Raghukaka.com to cater to the growing Household Facilities segment: Read More

Aggregated from Various Publishers

Facilities and Real Estate News

  • Johnson Controls planning to sell its Facilities Management business: Read More
  • Air India set to open Asia’s biggest MRO facility: Read More
  • Bloomberg TV’s top Indian Real Estate Developers: Read More
  • Blackstone set to become India’s largest office assets owner: Read More
  • Real estate hotspots in South India: Read More
  • Energy efficiency critical to achieving Smart Cities in India: Read More
  • East India Company planning to launch branded service apartments: Read More
  • FSI – How Indian cities compare? Read More
  • Private equity giant KKR enters Indian Real Estate Market: Read More
  • Ford spending $25 million to install LED lighting in its factories: Read More
  • India HVAC market and forecasts: Read More
  • Hines Group makes a $250 million bet on India: Read More
  • CInepolis to invest INR 1000 crores to touch the 400 screen mark: Read More
  • Govt cancels SEZs of Hindalco, Essar and Adani: Read More
  • Indian REITs – The retail opportunity: Read More
  • Whats wrong with the skill development industry in India: Read More

Aggregated from Various Publishers

INSIDE FM JOBS (IFJ) – Interview with Mr Joseph Reddy, GM Administration and Facilities at Hiranandani

 

 

 

 

 

You don’t enter a Facility Manager’s cabin and expect a legal discussion in progress. The INSIDE FM JOBS (IFJ) team Vineet Pandey (co-founder kaarya facilities) and Dinesh Ahuja; visited Mr Joseph Reddy – GM Facilities and Administration at Hiranandani Developers; just as he was wrapping up a meet with his team to discuss various functional issues. It helps that in addition to being an expert Facility Manager and Administration Services Specialist, Master of Corporate Real Estate; accredited with MRICS, an MBA; Mr Reddy also has a degree in law.

We are quite surprised with your legal proficiency?

Well this is what happens when you are responsible for 300 acres of township with so many stakeholders (smiling). I am responsible for the Hiranandani Township at Powai which is home to 5000 plus apartments and 8 million sq. ft. plus of commercial space as well as various value added facilities and amenities such as schools, hospital, retail, club houses and other civic amenities. In addition to entire upkeep, maintenance and administration, I also have to manage the local ecosystem.

It helps that I have a law degree because with so many interest groups at play – local community, tenants, vendors, partners, staff, government agencies etc; you need to be objective and you need to be always on the right side of law.

The entire common infrastructure that you see such as roads, gardens, landscaping etc. comes under our purview and requires more than 1000 people working in tandem across our rolls as well as our vendors’ rolls. My administration and facilities team of 20 officers, managers and Sr Managers have a supervisory and management role in this township.

We have also been fortunate that right from the beginning, Hiranandanis’ have had a vision of providing the best in terms of assets and services to their townships, which makes our jobs relatively easier. Assets that are responsible for power, water, drainage, hygiene, safety, security, etc. have always been world class and the company founders have never compromised on these aspects.

With so many services to offer and so many lives being touched, there are opportunistic forces that want a bite of this and hence many claims and counterclaims that can only be addressed legally.

WP_20140823_004

Tell us about your journey?

I did my degree in Law in 1995 and also completed my Post Graduate in Industrial Relations and Personnel Management. My first job was with the CISF (Central Industrial Security Force, an entity under the Ministry of Home Affairs). This assignment exposed me to myriad facilities across the country. Here my skills at investigation, facilities mapping, designing solutions/SOPs came to the fore. After CISF, I worked briefly with National Dairy Deveopment Board, Mukund Iron & Steel and Walchand Group.

I also consulted briefly for a year and worked with an FM company in 2001 and helped them diversify into multiple service lines. Today this same organization is one of the largest FM service providers in the country.

And finally I joined Hiranandani group and I have been with them for the last 11 years.

What’s your mantra to managing such a large facility?

I am a big believer that the minutest of operations need to be converted into SOPs. Once we have SOPs in place, let your systems and processes drive its execution and monitoring.

With respect to this facility, there are clear accountabilities and the operations procedures are very well laid out. My department is ISO certified. I run the facility through a multi layer governance system comprising of Site Operations Meetings, Issue Escalations Systems, Monthly Management Reports and finally an exhaustive system of audits – internal and external – that critically audit every operations deliverables.

Finally the most important barometer that tells you if the facility is running smoothly or not is your customer. If our customers are satisfied (all those who consume our facility services); my job is well done.

Describe your leadership style?

A leader needs to be an expert in his domain. In our industry, when we deal with so many issues; we can never have expertise across all aspects but we should have a firm grip on operations. We need to be at helm, in command and be willing to seek expertise from peers, external agencies and sometimes even our subordinates. I personally have a very positive attitude towards life and zero tolerance for office politics. I believe loyalty cannot be won on cheap concessions. You need to be open to listening to your team’s concerns and you should have the cognition to guide or even sometimes solve their issues.

 Other than the hygiene requirements of a leader in terms of domain, I believe that there are 3 competencies that are absolutely critical to succeed – 1) People Management 2) Operations Management and 3) Issues/Crisis/Problem Management.

 What is the difference between say managing a township and a stand-alone property?

Township Administration is not simple. Like I said, in addition to monitoring facilities operations; here you also need to manage native communities. You have after all created a township in a place, which did not have such infrastructure. There are aspects of land claims, demands for employment, expectations of contributions to local social programs, clamor from anti social elements for doles etc.

At our end, what drives us is our clarity of vision; that we are here to develop infrastructure in a profitable, ethical manner that also benefits the local community.

Once you have an understanding of this, all your actions are towards this overall vision.

Which means that while we are developing profitable operations, we also make it a point to contribute significantly to the local community initiatives. We work with a host of local government and non-government bodies in areas of health, education, employment, hygiene and recreation. Our hospital, school, gardens, recreation facilities, financial contributions are a testimony to this.

However in-spite of our best efforts, there are always anti-social elements , which we are well equipped to deal with. At such instances, our responses are legal and objective because we know we are on the right side of law.

 Any advice you have out of our vast experience?

Every industry is dynamic and constantly evolving which means we cannot stop our education. I enroll myself to various training programs and am always on the lookout for what’s new and how to better equip myself.

As a practice I try to surround myself with people from different streams – some are strategy consultants, some developers, some corporate real estate Leaders, some lawyers, some academicians, some facility managers, some government officers and some even from the Police. I had also taken up the challenge of being co-faculty for international seminars, member of international panel discussions and other forums. The idea is to open your mind to multiple inputs. This keeps your intellect & cognitive abilities sharp and growing.

Finally you need to have a strategy for everything. Work out where you want to be and how you will get before immersing into execution. This planning mindset will ensure that more often than not, you are successful in your initiatives.

 

vineet@kaarya.co.in

 

INSIDE FM JOBS is a periodic feature of Kaaryaindia.wordpress.com blog and owned by Kaarya Facilities and Services Pvt. Ltd. The blog reaches out to more than 1000 facility and CRE professionals

If you wish your company to be featured, write to corp@kaarya.co.in

 

 

Real Estate and Facilities News

  • PE investment in real estate to cross INR 12,000 Cr: Read More
  • What can PM’s “Digital India” plan achieve?: Read More
  • British Facilities company in a bind for accepting multi million pound deal to service Guantanamo Bay Naval Base: Read More
  • Futuristic Home Improvements that may have applications in the corporate world too: Read More
  • MNCs preferring to buy office space rather than leasing: Read More
  • SnapDeal launches Real Estate Category: Read More
  • Paper cup recycling project kicks off at Arsenal’s Emirates Stadium: Read More
  • Mumbai Airport (MIAL) begins sub-leasing of land for real estate development: Read More
  • Top Real Estate Roundup: Read More
  • e-Learning initiative to counter Facility Manager’s lack of green skills: Read More
  • New trends in Mall Space Optimization: Read More
  • Ascendas’s International Tech Park Pune wins commercial property of the year at “The Realty Plus Excellence Awards 2014″: Read More
  • How to fund government’s vision of “Housing for all by 2022″: Read More
  • Case Study: Biogas Methane Plant at Pepsico Pune: Read More

Aggregated from various publishers

 

INSIDE FM JOBS (IFJ) – Interview with Mr Aman Malhotra – VP Admin at Ratnakar Bank Ltd

It took the INSIDE FM JOBS team countless follow ups to get the extremely elusive and young Aman Malhotra – VP Administration at RBL BANK (Ratnakar Bank) onto the hot seat. But finally when we had Aman one-on-one; there was no reluctance and a candid interview emerged.

 

It’s quite a revelation to find such a young talent heading facilities. Please do share your journey and your age too : ) ?

I hail from Himachal and am a hotel management graduate. I am 81 born and have been working since 2000. My first job was a campus placement with Neemrana Hotels. A traditional hotel career path was developing and I got an opportunity to set up and manage an exotic property in Matheran, Maharashtra. This was my first experience at a facilities setup and operations role. The exposure allowed me to venture fully into a CRE role with the erstwhile I-Solutions, the training arm of ICICI Bank.

I setup 3 of their offices from scratch at Chandigarh, Jaipur and Ludhiana. This was followed by stints at Fullerton India, Cholamandalam Finance, Chennai and Bharti Axa, Mumbai.In all these assignments, my roles comprised of Real Estate Acquisition, Facilities Setups and finally operations & management.For example, in Fullerton; I was part of a team that fuelled the venture’s explosive growth by setting up 80 offices in 8 months across Punjab, Haryana and J&K. Cholamandalam was an equally growing and challenging role. Critically, at Chola & AXA ; I was also witness to large-scale reductions in facilities as the markets crashed post 2008-09.For a CRE and facilities professional; to have witnessed both these cycles – of growth and contraction – was quite an experience to learn

 

Share some of your experiences – especially how is it possible to grow at such speed and what do you do during phases of cost reductions?

These were high-pressure times. When you are growing at such speed; its important that you get the pillars right in terms of an ecosystem; such as competent leasing partners, project teams, legal support, asset suppliers, facility outsourcing partners and many more. First you need to identify these pillars and then work towards ensuring that they perform well.

 At times when you are reducing your presence, you have to be focused at salvaging the most of your assets spread across multiple locations. I quickly learnt that how you structure your lease agreements can go a long way in getting your company off the hook, if ever required. Basics like avoiding lock-ins, clarity of clauses such as returning the property in as is basis or best-efforts basis and not in as its rented basis, Effort to sell back your physical infrastructure to land lords help salvaging the maximum for your assets etc.

 

What are the models you used to manage such large scale, multi-location and distributed facilities setups?

Given the capital and resource constraints you always have in a multi location setup; my preferred solution has been a hub-spoke Model. As facility managers, we created centers of delivery and had co-ordinates from multi locations connecting to these points. E.g. any concerns, say demands related to infra or repair & maintenance or AMCs would travel from the point of origin to a regional co-ordinate who would use local resources or seek corporate resources to resolve the concerns. We partnered with service providers who we could liaison with centrally but who could provide us services in a multi location environment through their own staff or their network of partners. Most importantly, I had to create an extremely easy to use, robust, shareable and trackable MIS system that could keep a tab on various facilities variables across hundreds of locations. We launched a central Facility Help Desk that was used to log support requests as well as track its resolution through its entire life span. Essentially based on the need, you need to design the right system, put in place SOPs and then ensure its execution and monitoring. At the end of the day, my effort has always been to move our operations to an auto-mode.

It also helped that I have a 6 sigma certification which allowed me to experiment with processes that delivered zero defect solutions.

 

So what kind of variables you were tracking?

As I said, different situations require different solutions and different monitoring. Here at RBL, where we have an established infrastructure; it is more about the standard facility variables such as HK/Security/Repair & Maintenance performances and costing, compliances, TATs of requests resolution, AMC costs etc. etc.

 

Tell us more about your role here?

RBL has been in business for decades and recently been on a revamp spree. The most interesting thing about my role is that I get to manage multiple environments here – we have the legacy infrastructure of the pre-revamp Ratnakar bank, the infrastructure as a result of the acquisition of RBS’s retail business and the new infrastructure we are developing to support RBL’s current growth. I head the facilities piece for over 180 branches with direct reporting to the Chief Admin Offer.

We rely a lot on technology and have launched various initiatives such as an online helpdesk, online stationery requisitions, online meeting room manager, online travel requests etc

 

Any pointers to succeeding in FM?

I think my biggest advice to young talent in our industry would be to start talking business and numbers when we represent our domain. What we contribute / Save directly effects the bottom line of the organization We cannot be relegated to some back room and called to only serve chai/samosa or when facilities are dirty.

Today’s management is willing to innovate and we need to talk to them in business terms; say what kind of cost savings we bring through an initiative, what impact we have had on productivity of employees by providing a certain kind of a facility etc.

 

What inputs would you like to share with service providers?

Be transparent, constantly communicate, innovate in service delivery, and most importantly be visible to your direct customers such as me so that we can further highlight the achievements.

 

                                                                                                                                                vineet@kaarya.co.in

INSIDE FM JOBS is a periodic feature of Kaaryaindia.wordpress.com blog and owned by Kaarya Facilities and Services Pvt. Ltd.
The blog reaches out to more than 1000 facility and CRE professionals. If you wish your company to be featured, write to corp@kaarya.co.in